Zen Selected as a Finalist in National Customer Service Awards
30 September 2008: Zen Internet is delighted to announce that we were selected as a finalist in this year's National Customer Service Awards.
"This award is a first for Zen Internet as it is based solely on customer service rather than our actual Broadband network and is a real testament to everyone here at Zen who looks after our customers" said Richard Tang, Managing Director, Zen Internet.
"We are committed to providing our customers with the best ISP service in the UK and to do this our customers expect excellent support as well as a reliable service."
Our Customer Service and Technical Support are seperated into two teams so that our customers are instantly dealing with the right person rather than being passed from one department to another. Customer Service is dedicated to getting our customers' products and services up and running as quickly as possible whilst Technical Support is there to resolve any subsequent customer queries. Too often technical support can be regarded as a cost which needs to be kept to a minimum but at Zen it is as important to us as customer service.
Unlike traditional call centres, arbitrary numerical measures and targets are avoided when assessing employee's quality of work and work-rate. For example, contact with a customer should take as long as is necessary. This removes the need to adhere to set call times which can result in unnecessary multiple calls. The company believes in a collective approach to accountability and feels that the qualitative measurements we use instead, and the way they are monitored, support our objective for continual improvement.
The awards Zen receives are coveted by the rest of the industry and recommended by readers i.e. our customers! This is evidence to suggest that we are delivering excellent customer service and technical support which is valued by our customers.
Zen’s full range of services include Broadband, Leased Lines, IP VPN, Voice, Hosting, Managed Firewalls and Online Data Backup. All of these services are supported by our customer service and technical support teams.
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